PRIVACY POLICY

Last Updated: 6/1/2025

Lemon & Sage Cleaning ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website, request a quote, schedule services, or otherwise interact with us online or offline.

By using our website or booking services, you agree to the practices described in this policy. We encourage you to read this Privacy Policy in full to understand how your information is handled.

We collect both personal and non-personal information to provide high-quality, customized cleaning services.

This may include:

• Your full name
   
• Home or business address
   
• Email address
   
• Phone number
   
• Billing information (when processing payments)
   
• Appointment details (service requested, dates, frequency, access instructions)
   

This includes data that cannot directly identify you:

• Browser type and version
   
• Device type
   
• IP address
   
• Referral source
   
• Pages visited on our website
   
• Time spent on each page
   

We may collect this information automatically using cookies, analytics tools, or web logs to better understand how visitors interact with our website.

We collect information in the following ways:

• Directly from you when you fill out a form, book a service, request a quote, or contact us
   
• Automatically through our website using cookies or other tracking tools
   
• Through third-party software we use for scheduling, invoicing, or payment processing (e.g., ZenMaid, Stripe, Square)
   

We only use your information to provide, improve, and personalize your experience with Lemon & Sage Cleaning. This includes:

• Scheduling and confirming appointments
   
• Communicating about services, promotions, or updates
   
• Processing secure payments and issuing invoices
   
• Creating and maintaining customer profiles
   
• Responding to your questions or concerns
   
• Improving our website functionality and user experience
   
• Sending occasional marketing emails (you can opt out at any time)
   

We never sell or rent your personal information to third parties.

We share your information only when necessary to provide our services or as required by law. We may share data with:

• Third-party vendors who help us operate our business (e.g., CRM platforms, payment processors, email marketing tools)
   
• Legal authorities if required to comply with court orders, subpoenas, or legal processes
   
• Our team members, including trusted contractors, who are bound by confidentiality agreements
   

These parties only receive the information necessary to perform their services and are not authorized to use it for any other purpose.

We take data security seriously and use industry-standard protections including:

• SSL encryption on our website
   
• Secure cloud-based platforms for storing client data
   
• Limited access protocols to ensure only authorized personnel can view sensitive information
   

While we take strong measures to protect your data, no system is 100% foolproof. If there’s ever a data breach, we will notify you promptly and in accordance with applicable laws.

Our website may use cookies, tracking pixels, and similar technologies to:

• Remember your preferences
   
• Analyze website traffic
   
• Improve your experience on our site
   

You can choose to disable cookies through your browser settings, but some website features may not work as intended without them.

You have the right to:

• Access or correct your personal information at any time
   
• Request that we delete your data (unless required for legal or service reasons)
   
• Opt out of marketing communications by clicking "unsubscribe" at the bottom of our emails
   
• Refuse or disable cookies in your browser settings
   

To make any changes to your personal information or opt out of communication, just email us directly at info@lemonandsagecleaning.com

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that we’ve collected data from someone under 18, we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal obligations. When we make changes, the “Last Updated” date at the top of the policy will be revised. Significant changes will be clearly posted on our website.

We encourage you to review this policy periodically to stay informed.

If you have questions or concerns about this Privacy Policy or how we use your data, please don’t hesitate to contact us:

Lemon & Sage Cleaning
Email: info@lemonandsagecleaning.com
Phone: 336-522-9627
Service Areas: Mebane, Greensboro, High Point, and surrounding areas in North Carolina